Service Management
Service Management
Manage Halogen services, client assignments and service requests from one unified operational workspace.
Recent Service Requests
Latest client activity requiring back-office triage
AG
Additional Guards
(SRQ-891)ABC Facilities · Physical Security · Client Portal
General RequestOpen
ER
Equipment Repair
(SRQ-890)Dangote Group · Security Devices & Technology · Client Portal
ComplaintIn Progress
SC
Scheduled Change
(SRQ-889)ABC Facilities · Physical Security · Client Portal
General RequestResolved
IE
Incident Escalation
(SRQ-888)Chevron HQ · Physical Security · Client Portal
Incident ReportClosed
Service Activity
Summary of ticket progression
Requests received today7
Requests needing attention6
Requests assigned8
Requests completed3
Operational SLAs and dispatch queues update in real-time as tickets are assigned and marked resolved.